Refund Policy

At Dorset Web Host, we aim to provide high-quality and reliable services. If for any reason you’re not satisfied, we offer a straightforward refund policy outlined below.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new web hosting plans purchased directly through our website.

To qualify for a refund:

You must request cancellation within 14 calendar days of your initial purchase.
The refund request must be for a first-time purchase (renewals are not eligible).
You must not be in breach of our Terms of Service.

Refunds will be issued back to the original payment method within 5–10 business days.

2. Non-Refundable Items

Certain products and services are non-refundable, including:

Domain name registrations and renewals
SSL certificates (once issued)
Website design or development work already started
One-time setup or customisation fees
Services suspended or terminated due to violation of our Terms

3. Renewals and Subscription Charges

Renewal payments for hosting or domains are non-refundable once processed.
You are responsible for cancelling recurring services prior to renewal if you no longer wish to continue.

You can manage cancellations by contacting our support team or through your account dashboard.

4. Service Cancellation

If you wish to cancel a service, please email us at support@dorsetwebhost.co.uk or use the client area.

Your service will remain active until the end of the paid billing period unless you request immediate termination.

5. Disputed Charges & Chargebacks

If you believe a charge was made in error, please contact us first to resolve the issue.

Unwarranted chargebacks may result in:

Immediate account suspension
Additional administrative fees
Referral to collections for outstanding balances

6. Contact Us

If you have any questions or would like to request a refund, contact:

Dorset Web Host
📧 Email: support@dorsetwebhost.co.uk
🌐 Website: https://dorsetwebhost.co.uk