Privacy Policy

1. Who We Are

Dorset Web Host is a UK-based provider of affordable website design and hosting services. Our website address is: https://dorsetwebhost.co.uk. We are committed to safeguarding the privacy of our clients, visitors, and users.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and postal address (when provided via contact forms, orders, or support).
  • Technical Data: IP address, browser type, operating system, and usage data (via analytics).
  • Account Information: Username, password (hashed), and any billing or service details related to your hosting account.
  • Support Communications: Emails, chat transcripts, or support ticket content.

3. How We Use Your Data

We use your personal data to:

  • Provide and manage your hosting or design services
  • Process orders and payments
  • Respond to support requests or enquiries
  • Send service-related notifications
  • Improve our website performance and usability
  • Comply with legal obligations

We do not sell, rent, or trade your data to third parties.

4. Cookies and Tracking

We use cookies to:

  • Monitor website performance via analytics tools (e.g., Google Analytics)
  • Improve user experience (e.g., remembering preferences)

You can control cookie settings via your browser. Disabling cookies may affect website functionality.

5. Third-Party Services

We may share necessary data with trusted third parties, such as:

  • Payment processors (e.g., Stripe or PayPal)
  • Domain registrars or SSL providers (for service fulfilment)
  • Email delivery services

Each third party is GDPR-compliant and only processes your data under our instructions.

6. Data Retention

We retain your data only as long as necessary for the purpose collected, including legal, tax, or reporting requirements. If you close your account, we may retain limited data to comply with legal obligations.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict our use of your data
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us using the details below.

8. Data Security

We take data security seriously and implement appropriate technical and organisational safeguards to protect your data against loss, theft, and unauthorised access.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors.

10. Contact Us

For privacy-related concerns or data access requests, contact:

Dorset Web Host
📧 Email: support@dorsetwebhost.co.uk
🌐 Website: https://dorsetwebhost.co.uk